Frequently Asked Questions (FAQs)
Pearl Care & Quality
How do I know if pearls are authentic?
All pearls sold at CulturedPearlsShop.com are guaranteed genuine cultured pearls. Each piece comes with a certificate of authenticity.
How should I care for my pearls?
- Store separately from other jewelry
- Wipe gently with a soft cloth after wearing
- Avoid contact with chemicals, perfumes, and water
- Restring every 2-3 years with professional service
Product Information
What pearl types do you offer?
We specialize in:
- Akoya pearls
- South Sea pearls
- Tahitian pearls
- Freshwater pearls
Detailed guides available at CulturedPearlsShop.com/pearl-guide
How are pearl sizes measured?
Pearls are measured in millimeters:
- 6-7mm: Petite
- 7-8mm: Standard
- 8-9mm: Statement
- 9mm+: Luxury
Ordering & Shipping
What’s your return policy?
We accept returns within 30 days for unworn items:
- Must include original packaging and certificate
- Personalized items are final sale
Full details at CulturedPearlsShop.com/returns
Do you offer international shipping?
Yes! We ship worldwide with:
- Duties/taxes calculated at checkout
- Fully insured delivery
- Customs documentation included
Sizing & Customization
How do I measure for a pearl necklace?
Our sizing guide at CulturedPearlsShop.com/sizing shows how to:
- Measure your neck circumference
- Choose preferred drape length
- Select clasp styles
Can I customize pearl jewelry?
We offer:
- Length adjustments
- Clasp upgrades
- Metal selections (silver, gold, platinum)
Contact us via CulturedPearlsShop.com/custom
Payment & Security
What payment methods do you accept?
- All major credit cards
- PayPal
- Bank wire transfers (for orders over $5,000)
Is my payment information secure?
Absolutely. We use:
- 256-bit SSL encryption
- PCI-compliant processing
- Tokenized transactions
Certification & Appraisal
Do pearls come with certificates?
Yes, all pearls include:
- Gemological certification
- Quality grading report
- Care instructions
Can I get an insurance appraisal?
We provide:
- Free detailed appraisals
- Insurance documentation
- Replacement valuations