Shipping & Returns Policy
Shipping Information
Processing Time
Orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking details once your order is dispatched.
Shipping Options
We offer:
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
- International Shipping (5-10 business days)
Shipping Costs
- Free standard shipping on orders over $300
- Express shipping: $25 (domestic)
- International shipping: Calculated at checkout
Order Tracking
Track your package:
- Use the link in your shipping confirmation email
- Log in to your account at CulturedPearlsShop.com
- Contact us for assistance
International Shipping
- All duties and taxes are calculated at checkout
- Customers are responsible for any additional customs fees
- Packages are fully insured
Returns & Exchanges
Return Policy
We accept returns within 30 days of delivery:
- Items must be unworn and in original condition
- Original packaging and certificate must be included
- Personalized items are final sale
How to Return
- Initiate your return at CulturedPearlsShop.com/returns
- Print the prepaid return label
- Ship items back via insured mail
Refund Processing
- Refunds are issued within 5-7 business days
- Original shipping fees are non-refundable
- Refunds are issued to the original payment method
Exchanges
For size exchanges:
- Return the original item
- Place a new order at CulturedPearlsShop.com
Damaged Items
If you receive a damaged item:
- Contact us within 7 days of delivery
- Provide photos of the damage
- We will arrange a replacement or refund
Important Notes
- Returns without authorization may be refused
- We recommend using insured shipping for returns
- Appraisal documents must be returned with jewelry